Return & Exchange Policy

At 99sheep.shop, we care about making every purchase a positive experience. If a product does not meet your expectations, you have the option to return or exchange it under our 100-Day Satisfaction Guarantee

100-Day Guarantee

We stand by the quality of our products and give you up to 100 days from the delivery date to decide whether to keep your item, exchange it, or request a refund.

Eligibility for Returns & Exchanges

To be eligible, the following conditions must be met:

• The product must be returned in its original packaging.

• The item must be unused and in like-new condition.

• Proof of purchase (receipt, confirmation email, or order number) must be provided.

How to Request a Return

1. Contact us at support@99sheep.shop, include your order number, a short description of the issue, and specify whether you want a refund or exchange.

2. Our support team will provide you with step-by-step instructions.

3. Once we receive and inspect the returned item, you will be notified of approval or rejection of your request.

Refunds

• Approved refunds are processed within 7 business days.

• Funds will be returned to the same payment method used for the purchase.

• Your bank or payment provider may require a few extra days for the refund to appear on your account.

Shipping & Costs

• Original shipping charges are non-refundable.

• If the return is initiated by the customer, the cost of return shipping will be deducted from the refund.

• If the item was received damaged, defective, or incorrect, we will cover the return shipping costs.

Contact Us

• Email: support@99sheep.shop

• Live chat: available on our website

We value your trust and strive to make shopping at 99sheep.shop convenient and worry-free.